UAE Privacy Policy

Controller and UAE legal framework

Please Reuse acts as the controller for personal data processed through this UAE public beta. The operator's legal name, trade-licence details, registered address and permanent support contact will be displayed before paid listings are enabled.

We intend to process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), applicable consumer-protection requirements and other applicable UAE laws. This notice does not limit any mandatory rights.

Information we collect

• Account data, including email address, public display name, authentication records and account status.
• Listing data, including title, description, photos, category, price, condition, general neighbourhood, unique listing ID and status.
• Private seller contact and pickup details when voluntarily provided; exact addresses should not be placed in public listing fields.
• WhatsApp number, consent preferences, verification status and audited seller-contact disclosure requests.
• Support, moderation, fraud-prevention and dispute records, including reports and decisions concerning a listing or account.
• Technical data needed to run and secure the service, such as IP address, device or browser information, authentication cookies, locale preference, security events and service logs.
• Payment and invoice information only if payments are later enabled. Full card details should be handled by the chosen payment provider rather than stored by Please Reuse.

Why and on what basis we process data

• To provide requested services, operate accounts, publish and manage listings, verify contact routes and facilitate enquiries.
• To perform our agreement with you, act on your request, obtain consent where required, comply with legal duties, and pursue permitted safety, fraud-prevention and service-security interests.
• To moderate prohibited, unsafe or misleading content, enforce these Terms, investigate abuse and preserve evidence where reasonably necessary.
• To provide support, issue service communications, improve reliability and prepare invoices or payment records if paid services are activated.

Public and private information

Approved listing content, a seller's display name, general area, price and listing status may be public and may be distributed through an approved Please Reuse WhatsApp Channel. Exact addresses, account emails and seller phone numbers are not displayed publicly.

A seller's private number may be released only for a specific live listing to a signed-in buyer whose WhatsApp number has been verified, where the seller enabled WhatsApp enquiries. Contact-release events may be logged for safety, abuse prevention and dispute handling.

Automated moderation

Please Reuse may use automated systems to identify spam, fraud, unsafe items and prohibited content. High-confidence cases may be blocked or restricted automatically; ambiguous cases may be escalated to human review. You may request human review of a significant automated moderation decision through the support channel when available.

Service providers and disclosures

• Hosting, database, storage, authentication, security, analytics and support providers acting under appropriate instructions.
• WhatsApp, Meta, Twilio or another verification or messaging provider if the relevant feature is activated. Their own terms and privacy notices also apply when you use their services.
• A payment provider such as Ziina or Stripe if checkout is activated. No live payment provider is currently connected.
• Regulators, courts, law-enforcement bodies, professional advisers or other parties where disclosure is required or permitted by law, needed to protect rights or safety, or made at your direction.
• A buyer or seller only to the limited extent needed for an authorised listing enquiry or handover.

International processing

Some service providers may process data outside the UAE. Where personal data is transferred internationally, Please Reuse will use a transfer basis and safeguards permitted by Articles 22 and 23 of the UAE PDPL, as applicable, and limit access to what is necessary for the service.

Retention

A listing normally remains public for no more than 30 days and may disappear sooner if sold, cancelled or removed. The underlying account, listing, moderation, contact-release and transaction records may be retained for longer where reasonably needed for account administration, security, fraud prevention, complaints, legal claims, tax or regulatory duties. Data that is no longer required will be deleted or anonymised, subject to lawful retention obligations.

Security and data incidents

We use reasonable organisational and technical safeguards, access controls and private database areas for sensitive contact data. No online system is completely secure. If a personal-data breach occurs, Please Reuse will investigate and notify the UAE Data Office and affected individuals where required by applicable law.

Your rights

• Request information about processing and obtain a copy of eligible personal data.
• Request correction or completion of inaccurate data.
• Request erasure, restriction or cessation of processing where the UAE PDPL permits it.
• Withdraw consent where processing relies on consent, without affecting earlier lawful processing.
• Request eligible data in a structured, machine-readable form or request transfer where technically feasible.
• Object to or request human review of certain automated processing decisions.
• Complain to the UAE Data Office or another competent UAE authority. Rights may be limited where an applicable legal exception or another person's rights apply.

Cookies and marketing

Please Reuse currently uses essential authentication, security and language-preference technologies. We do not currently use personal data for third-party advertising or sell it. Optional analytics or marketing technologies will not be added without the notices and choices required by applicable law.

Age limits

The marketplace is intended for people aged 18 or older. We do not knowingly invite children to create accounts or publish listings. If we learn that a child's personal data was collected contrary to applicable requirements, we will take appropriate steps to remove it.

Contact and policy changes

Privacy requests may be submitted through the support address displayed on the site once activated. We may update this notice when features, providers or legal requirements change. Material changes will be highlighted on the site and consent will be requested again where legally required.